Distance Sales Agreement

1. How this website works

This website has no direct sales, ordering or payment screen. Submitting the quote form does not constitute a purchase, payment obligation or acceptance of a contract. This text provides a general framework for remotely agreed services; it does not replace transaction-specific terms and pre-contract information.

2. Parties and services

The provider is the company identified on this page, operating as Creativo. Buyer details and the nature and scope of the service are specified in a separately approved quote or agreement. Design, digital communication, advertising, web and related services are assessed according to their individual scope. Purchases for business or professional purposes may be governed differently from consumer transactions.

3. Quote and formation

Project documents specify the buyer, scope, deliverables, total price and taxes, any additional costs, payment schedule, start and delivery conditions, revision limits and support. Work and payment obligations arise only through separate agreement. For consumer transactions, required pre-contract information and a contract copy are provided on a durable medium.

4. Performance and delivery

Content, client approvals, file formats and delivery methods are agreed in the project document. Scope changes, additional work and schedule changes are assessed separately in writing. Any third-party advertising budgets, licences, domain and hosting fees are itemised in the quote. Results or sales growth are guaranteed only if expressly undertaken separately.

5. Withdrawal and refunds

For consumer service contracts, a 14-day withdrawal period from contract formation generally applies, subject to statutory exceptions. An unambiguous notice may be sent to the postal or email address below. Valid withdrawals are refunded under statutory procedures and deadlines, generally within 14 days of notification. A statutory exception may apply to services begun with consumer approval before the period ends; the form’s data-notice acknowledgement is not such approval. Statutory consequences of missing mandatory information remain applicable.

6. Files and usage rights

The project agreement specifies deliverables, whether source files are included and the scope of intellectual property licences or transfers. Third-party font, image and software licensing terms are identified separately. This general text does not itself transfer intellectual property or authorise portfolio publication of a client’s work.

7. Complaints and disputes

Please contact us below about any issue. Mandatory consumer remedies for defective services remain available. Consumer arbitration committees and consumer courts may be approached under applicable thresholds and procedures, including mandatory pre-litigation mediation where applicable. This text does not restrict statutory remedies.

8. Records and personal data

Keep a copy of your quote and contract correspondence. Personal data processing is explained in the Personal Data Notice and Privacy Policy. Any new sales or payment system will require a transaction flow tailored to the relevant service.